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Terms & Conditions

All custom sales are final! Sapphire Masquerade Designs make each and every custom mask at our customer's request; therefore we do not offer returns or store credit. Merchandise damaged in shipping will be happily replaced with a duplicate item.

All items sold by Sapphire Masquerade Designs are handmade pieces of art, and they may not be absolutely "perfect." Part of the charm of handcrafted, handmade, custom art is the fact that they are made with human hands, and not from an assembly line. Therefore, there may be slight variances or tiny imperfections-nothing that will compromise the beauty of the product, if you want pure flawlessness, handcrafted art is not what you are looking for.

Standard Return policy for all non custom design orders
All standard buy it now items purchased from Sapphire Masquerade Designs can be exchanged or returned within seven (7) days of receiving for the standard restock fee of 15%. Please note that shipping and handling costs are non refundable. If you are not happy with the product you have received and want to exchange it for a different model additional shipping fee will apply. Prior to sending anything back to us please email SapphireMasqueradeDesigns@gmail.com and detail the reason for the return and wait for a response. Refunds will not be granted for goods returned without a detailed reason for return. Masks, costumes, and accessories cannot be returned if they have any signs of wear including make-up or other damage to the interior or exterior of the mask (except the items damaged during the shipment). Sorry, but we will not accept returns for custom ordered masks and costumes. All custom ordered sales are final per contact agreement.

All items damaged during shipment needs to be reported immediately to Sapphire Masquerade Designs at

Email address: SapphireMasqueradeDesigns@gmail.com

Contact number: 916-359-9305

If you can provide pictures this would be extremely helpful and will expedite your replacement process.